Legal

Refund policy

Last updated 05 August 2026. This policy explains when a Deal One order can be returned, replaced, cancelled or refunded, what evidence we need, and how long the money takes to reach you.

In short: returns are accepted only for a wrong, damaged, defective or incomplete product, raised within 3 days of delivery with an uninterrupted unboxing video. Approved refunds go back to the original payment method.

When a return is accepted

A return is accepted only where the product you received is:

Wrong — a different item, variant or colour from the one ordered
Damaged — physically damaged in transit
Defective — not working as intended on arrival
Incomplete — a missing item or accessory from the listed contents

The request must be raised within 3 days of delivery. We do not accept returns for change of mind, a wrong size chosen at checkout, or an item that has been used, washed or altered.

The unboxing video is mandatory

Every return, replacement or refund request must be supported by a single, uninterrupted unboxing video that begins with the sealed parcel and clearly shows the shipping label, the opening of the package and the problem with the product.

The video must not be paused, cut or edited
Photographs of the product and the outer packaging help us process the claim faster
Requests without a valid unboxing video cannot be approved

How to raise a request

Contact us within 3 days of delivery through the contact page or by email
Include your order number, a short description of the issue, the unboxing video and supporting photographs
Keep the product, all accessories, tags and the original packaging intact until the request is closed
Our team reviews the claim and responds within 24–48 hours on business days

Pickup and inspection

Once a return is approved, a reverse pickup is arranged through our logistics partner, Meesho. The returned item is inspected on arrival, and the refund or replacement is released only after it passes inspection.

If the inspection shows the item was used, damaged after delivery, or does not match the claim, the item is sent back to you and no refund is issued.

Cancellations

Orders placed while signed in can be cancelled from the Orders page at any time before they are shipped
Orders placed through Guest Checkout cannot be cancelled once placed
Once an order is shipped it can no longer be cancelled, and the return conditions above apply instead
We may cancel an order ourselves for stock, pricing or fraud reasons, with a full refund

Refund method and timeline

Refunds are always issued to the original payment method — we do not refund to a different account
Approved refunds are initiated within 2 business days of a successful inspection
The amount typically reaches your account within 5–7 business days, depending on your bank or payment provider
For a payment debited without an order being created, the bank normally reverses it within 3–4 business days

Shipping charges, if any were paid, are refunded only when the return is due to our error — a wrong, damaged, defective or incomplete product.

Non-returnable situations

Requests raised more than 3 days after delivery
Missing, edited or unclear unboxing video
Products damaged through misuse, mishandling or normal wear
Free items, gifts or promotional add-ons issued with an order
Minor variation in colour or finish caused by screen or lighting differences

Changes to this policy

We may update this Refund Policy for legal, operational or regulatory reasons. The version published on this page at the time your order is placed is the one that applies to it.

09 — Contact us

Raise a refund request

Email us with your order number, the unboxing video and photographs of the product. We respond within 24 hours on business days.

Deal One

support@dealone.in